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Professional Achievements | Qualifying Skills | Experience | Education

• Designed and created rich and varied multimedia training tools for a worldwide audience, including online demonstrations, user guides, and cheat sheets using a wide array of tools and applications.
• Produced high-quality technical documents for print and Web to help streamline procedures and increase efficiency companywide.
• Consistently completed high-priority projects within tight deadlines while still recognizing core personal and team responsibilities.

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Freelance Multimedia Producer
Girl on the Gallows, Seattle, WA
Ongoing

• Directed live-action short film for the Seattle 48 Hour Film Project.
• Wrote, produced, directed, and edited a children's stop-motion animation project (www.citykrew.com).

Technical Editor (Contract)
Microsoft Corporation, Redmond, WA
January 2010–Present

• Reviewed and edited protocol documentation for technical accuracy and adherence to established U.S. Department of Justice and EU guidelines.
• Created new and edited existing indexes on multiple high-level protocol documents.

New Feature Notes Writer & Knowledgebase Editor
Adobe Systems, Inc. , Seattle, WA
February 2008–November 2009

• Created, edited, and published knowledgebase documents and multimedia presentations for public and internal customers, and coordinated with Technical Support and Localization teams to ensure timely and relevant translations.
• Collaborated with engineering teams to write, edit, and publish product release notes (New Feature Notes) to assist prerelease testers.
• Edited and reviewed product help documentation to ensure accuracy for a worldwide audience.

Demo Builder & Technical Writer
3Sharp, Redmond, WA
August 2007–February 2008

• Created visual Flash-based demonstrations and edited accompanying scripts to illustrate the integration between Microsoft Office 2007 and SharePoint for marketing and sales teams.
• Wrote and edited an InfoPath training manual to assist new Technical Support agents during their initial and ongoing training.

Support Research Specialist
Adobe Systems, Inc. , Seattle, WA
December 2005–June 2007

• Collaborated with engineers, product specialists, and support agents to research and create technical documentation for worldwide support issues.
• Created, reviewed, and presented training for products and relevant technologies to vendors and colleagues.

Desktop Publisher & Indexer
WASSER Studios, Seattle, WA
May 2005–December 2005

• Performed desktop publishing, proofreading, and quality assurance for both English and localized technical documentation for HP and Siemens Medical.
• Created index for 500 page manual on Intel High Definition Audio for U.S. release.

Copyediting Mentorship
Microsoft Corporation, Redmond, WA
January 2004–June 2004

• Copyedited Job Aids for clarity, consistency, and adherence to the Microsoft Manual of Style for Technical Publications (MSTP) to help users worldwide perform specific tasks within programs.
• Copyedited Service Level Agreements to provide clear instructions for third-party developers.

2nd Unit Coordinator & Online Editor
SexLife Live , Seattle, WA
November 2003–September 2005

• Coordinated and directed technical crew, trainees, and talent for segment, commercial, and promo shoots.
• Created, produced, filmed, and edited segments, commercials, and promos for live broadcast using Premiere Pro, Audition, After Effects, and Encore DVD.

Office Assistant
Seattle Central Community College, Seattle, WA
December 2003–May 2005

• Created and edited college-wide instructional manuals and cheat sheets for faculty and staff to help improve understanding and productivity.

Office Manager
All Pilgrims Christian Church, Seattle, WA
February 2000–May 2005

• Created, designed, laid out, edited, and proofread procedural documentation to create consistency and improve productivity within the organization.

Web Design Consultant & Examiner
El Centro Británico, Pucallpa, Peru
November 1999–February 2000

• Developed program of study and trained faculty for community Web design classes.

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Technical Communications, AAS Degree
Seattle Central Community College
2002-2004

Creative Writing
North Seattle Community College
Winter 2002

English and Art, A-Levels
Billericay High School, Essex, UK
1990-1993

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